Amersham Outdoor Sports - Customer Services

Delivery/postage costs are listed separately against individual items and are applicable for the UK only. Kindly note we do not operate an international shipping service.

Amersham Outdoor Sports' customer service and support is available in person and by telephone during store opening hours - Monday to Saturday 9 a.m. to 5.30 p.m. Email contact is available during and outside of these hours and is usually acknowledged within one working day.

It is our intention to allocate and maintain a balance of stock for both online and instore sales; however, all goods advertised for sale on Amersham Outdoor Sports' website are subject to availability. If an item turns out to be unavailable we will inform you by email or by telephone. If your selection shows as "Sold Out", please call the store where we will be able to advise on instore stock availability and process your order over the telephone.

Payment is accepted through PayPal, allowing safe and fast transactions via your PayPal account or via credit or debit card. Payments on credit card statements will appear as "PAYPAL*AMERSHAMOUT".

Online orders and payments are confirmed via an email message, followed by despatch information.

Amersham Outdoor Sports will endeavour to despatch orders, on clearance of full payment, within two working days of receipt. Should there be any delay we will notify you accordingly.

Despatch is usually by Royal Mail Second Class Recorded Signed For service, taking 3-5 working days. In some instances, where it is more economical to do so, items may be despatched on a next day delivery service, subject to processing and courier availability, at a cost of £12.00. Please note both services require a signature; therefore please specify an UK delivery address, if different to the billing address, where a signature can be obtained by the driver.

If you are not completely satisfied with your order, please return goods within 7 days of receipt. Refunds will be made to the value of the returned goods only; any postage costs are not refundable.

All products must be returned to us unused and suitable for resale. (Please note you have a duty to take reasonable care of returned products and any refund may be withheld or a charge incurred if you fail to take such care and damage the products).

Returns can be made in person to the store or by post at the consumer's own expense. Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service, such as Royal Mail Special Delivery™ . Please retain proof of postage as Amersham Outdoor Sports cannot issue refunds for items we do not receive.

Amersham Outdoor Sports reserves the right to refuse the return of products which are not returned in accordance with our returns procedure and we may request that you pay for the shipping of such goods back to you.

The address to be used for all returns is:

Amersham Outdoor Sports Returns
11 Hill Avenue

Amersham

Buckinghamshire

HP6 5BD

England

Please include proof of purchase receipt as supplied with the order.

Click here to view our full Terms and Conditions

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Visit
Amersham Angling Centre
for your angling requirements
tackle, bait and clothing
for coarse, game and sea
www.amershamanglingcentre.co.uk